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Banking, Credit Union, Stocks and Portfolio, Cash Management and Securities
XAct Financial Services applications help keep the flow of communications active for customer service, technical support and helpdesk.
Developing a solution.
We work diligently with our customers to design a solution that fits directly into the solution they are trying to develop. Through listening and working closely, we can help design an application tailored to your needs.
Reaching multiple goals.
XAct solutions are designed to save you time and money, while creating efficiencies. You are only charged for time used in our applications. You never pay for something you do not use.
Available options.
Our applications are designed to integrate with your existing solutions, including database and PBX communications systems. This helps the flow of calls and information to be remain constant.
Financial Services Applications.
XAct has created a suggested list of standard applications we use to provide assistance to commercial service establishments:
HelpDesk; providing technical or engineering assistance and support common calls.
Centralized Customer Service; allow your customers to receive support and information from a single source, providing your customers with uniform answers and consistent service.
Hotlines; to provide support or information to your customers or employees that can access information stored in a database or provide pre-programmed information.
Always On, Always Available.
All of our applications are designed to provide support through multiple communications channels, such as:
Live Telephone Support; calls can be directed to our call center through a local, toll-free or integrated communications channel from your telephone switch.
Internet/Web Based Chat; assist customers through a web driven browser chat interface.
Email Response and Monitoring; capture and respond to email inquiries from an email address within your organization; such as helpdesk@company.com.
Mail or Other Marketing; help reach your target audience with direct mail marketing pieces or allow XAct to assist in your information request fulfillment.
Questions? Contact an XACT Financial Services specialist today.
XACT is there when your image is on the line.™
When its your call, and your image is on the line;
XACT is your best solutions partner.
