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Doctors, Practices, Hospitals, Treatment Centers and Providers
XAct applications for the healthcare industry are specifically designed with the provider and the patients' care in mind. We work to ensure patient satisfaction is achieved on every call and request.
Working with you.
The best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually to design a solution that works for the members of the practice and their patients.
The bottom line.
With XAct, providers are only paying for the time our agents are processing your calls. This helps save providers money by not paying for services you may not use.
Technology integration.
With many of our applications, we can integrate directly with your existing technology to provide streamlined support for your patients. We adhere to all HEPA guidelines and standards in information sharing.
Applications for Healthcare.
XAct has created a suggested list of standard applications we use to provide assistance to our healthcare clients:
Medical Answering Service Programs; providing an answer for your medical practice during your after-hours or when your practice becomes too busy during operating hours to get to the phones quickly.
Appointment Scheduling; helps provide a valuable tool to busy doctors and assistants by allowing you to focus further on patient care.
Appointment Reminder Service; helps keep medical providers abreast of up and coming appointments.
Prescription Hotlines; allows patients to call a hotline number and refill their prescriptions on the fly.
Lab Result Hotlines; so that information between providers, hospitals, patients and labs can be quickly exchanged.
Physician Referral Services; helps direct potential and current patients to a provider which can help them further with their concern.
Providing support through multiple channels.
All of our applications are designed to provide support through multiple communications channels, such as:
Live Telephone Support; calls can be directed to our call center through a local, toll-free or integrated communications channel from your telephone switch.
Internet/Web Based Chat; assist doctors, patients and providers through a web driven browser chat interface.
Email Response and Monitoring; capture and respond to email inquiries from an email address within your organization; such as help@yourpractice.org.
Mail or Other Marketing; help reach your target audience with direct mail marketing pieces or allow XAct to assist in your information request fulfillment.
Questions? Contact an XACT Healthcare Support specialist today.
XACT is there when your image is on the line.™
When its your call, and your image is on the line;
XACT is your best solutions partner.
