XAct TeleSolutions : Industries & Applications / Hospitality, Lodging - Call Center Solutions, Help Desk, Receptionist Support, Answering Service

Welcome to XAct

Services for Business and Multi-Site Organizations

You are here: XAct TeleSolutions > Industries > Hospitality, Lodging

Quick Navigator

Site Directory



		HELPDESK & CALL FILTERING RECEPTIONIST SUPPORT INTERNET/WEB SUPPORT TELEPHONE ANSWERING CONSULTING & DIAGNOSTIC EMERGENCY SERVICE DISPATCH DISASTER RECOVERY More Services >>



	Commercial Service Education Financial Services Healthcare Hospitality Internet/Web Based Multi-Site Service Providers Property Management More Industries >>

Hospitality Industries

myTeamXAct Toolbar Browsing Tip! Click on any underlined term within the page for a more detailed definition.
Applications: Voicemail/Fax/IVR HelpDesk and Filtering Scripting, Order Entry These applications are used by: 15,000 Customers Nationwide
Download to your Desktop! Download this information via PDF to your desktop. Adobe Acrobat required.
Hi, my name is Diane. Have questions? Need answers? You can Chat live with me or any XAct specialist right now.

Extended Stay, Hotel, Motel, Conference Center and Lodging

XAct Hospitality Industry applications provide support for establishments and their customers by allowing the continual flow of communications and information exchange.

Working with you directly.

The best and only way to provide a streamline, cutting edge solution is to work with each and every customer individually to design a solution that is seamless to your customers and patrons.

Saving money, time and creating efficiencies.

With XAct, establishments are only paying for the time our agents are assisting your customers. This helps you save time and money by never paying for a unyielding service.

Technology and telephone integration.

Many of our applications integrate directly into your lodging/establishment technology, including booking and online systems as well as your telephone and calling technologies.

Hospitality Driven Applications.

XAct has created a suggested list of standard applications we use to help you provide assistance to your customers:

Front Desk Outsource; answer calls from your current and prospective customers regarding rates, hotel information, directions and check-in.
Receptionist Services; help assist inbound callers reach their destinations by answering your switchboard calls.
Satisfaction Surveys; help your establishment understand the level of service being provided to your patrons by contacting them and asking their opinions.
Reservation Services; help increase your booking capacity by allowing XAct to act as your reservations center on your behalf, booking rooms and providing valuable information to prospective lodgers.

Providing support through multiple channels.

All of our applications are designed to provide support through multiple communications channels, such as:

Live Telephone Support; calls can be directed to our call center through a local, toll-free or integrated communications channel from your telephone switch.
Internet/Web Based Chat; assist customers, both current and prospective, with their questions or reservations through a web driven browser chat interface.
Email Response and Monitoring; capture and respond to email inquiries from an email address within your organization; such as info@yourhotel.com.
Mail or Other Marketing; help reach your target audience with direct mail marketing pieces or allow XAct to assist in your information request fulfillment.

Questions? Contact an XACT Hospitality Support specialist today.
XACT is there when your image is on the line.™

When its your call, and your image is on the line;
XACT is your best solutions partner.

XAct Specialists are available to help you at any time by telephone by calling 800.558-1545 or chat with a representative online.

Copyright © 2002 XACT TeleSolutions, Inc.
Usage of this site is subject to our privacy policies .

For site comments or concerns, please contact our WebMaster.