XAct TeleSolutions : Industries & Applications / Internet & Web Based - Call Center Solutions, Help Desk, Receptionist Support, Answering Service

Welcome to XAct

Services for Business and Multi-Site Organizations

You are here: XAct TeleSolutions > Industries > Internet & Web Based

Quick Navigator

Site Directory



		HELPDESK & CALL FILTERING RECEPTIONIST SUPPORT INTERNET/WEB SUPPORT TELEPHONE ANSWERING CONSULTING & DIAGNOSTIC EMERGENCY SERVICE DISPATCH DISASTER RECOVERY More Services >>



	Commercial Service Education Financial Services Healthcare Hospitality Internet/Web Based Multi-Site Service Providers Property Management More Industries >>

Internet/Web Industries

myTeamXAct Toolbar Browsing Tip! Click on any underlined term within the page for a more detailed definition.
Other Services: Voicemail/Fax/IVR HelpDesk and Filtering Scripting, Order Entry These applications are used by: 15,000 Customers Nationwide
Download to your Desktop! Download this information via PDF to your desktop. Adobe Acrobat required.
Hi, my name is Diane. Have questions? Need answers? You can Chat live with me or any XAct specialist right now.

Internet Service Providers, Hosting Companies, Web Driven Companies

XAct Applications for Internet and Web Industries helps provide outstanding service and support to your customer base, helping you focus more on development.

Helping drive Internet solutions.

By working with you and by understanding your needs and goals, it helps us get a better understanding in designing your application. Applications are designed with your customers needs in mind.

Managed savings.

XAct solutions are designed to save you time and money, while creating efficiencies. You are only charged for time used in our applications. You never pay for something you do not use.

Bringing it all into one.

Our applications are designed to integrate with your existing solutions, including database and PBX communications systems. This helps the flow of calls and information to be remain constant.

Applications for Internet/Web Industries.

XAct has created a suggested list of standard applications we use to provide assistance to commercial service establishments:

Advanced Internet Services; offer your customers the ability to touch base with our advanced Internet services, such as webchat, email response and marketing and internet solutions.
Service and Support Triage; identification and triage of calls, so only urgent calls that require the expertise of a staff member are relayed. Other callers are assisted by XAct agents.
HelpDesk; providing technical or engineering assistance and support common calls.
Centralized Customer Service; allow your customers to receive support and information from a single source, providing your customers with uniform answers and consistent service.

Communicating effectively.

All of our applications are designed to provide support through multiple communications channels, such as:

Live Telephone Support; calls can be directed to our call center through a local, toll-free or integrated communications channel from your telephone switch.
Internet/Web Based Chat; assist customers through a web driven browser chat interface.
Email Response and Monitoring; capture and respond to email inquiries from an email address within your organization; such as helpdesk@company.com.
Mail or Other Marketing; help reach your target audience with direct mail marketing pieces or allow XAct to assist in your information request fulfillment.

Questions? Contact an XACT Internet/Web specialist today.
XACT is there when your image is on the line.™

When its your call, and your image is on the line;
XACT is your best solutions partner.

XAct Specialists are available to help you at any time by telephone by calling 800.558-1545 or chat with a representative online.

Copyright © 2002 XACT TeleSolutions, Inc.
Usage of this site is subject to our privacy policies .

For site comments or concerns, please contact our WebMaster.