XAct TeleSolutions : Industries & Applications / Multi-Site Industries - Call Center Solutions, Help Desk, Receptionist Support, Answering Service

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Multi-Site Industries

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Other Services: Voicemail/Fax/IVR HelpDesk and Filtering Scripting, Order Entry These applications are used by: 15,000 Customers Nationwide
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Multiple Site Service & Support Providers, Industrial, Building, Manufacturing and Equipment

XAct Applications for Multi-Site Service and Support Providers help keep your company organized, your customers satisfied and your employees informed.

We create solutions.

By working with our customer and by understanding their needs and goals, it helps us get a better understanding in designing your application. Applications are designed with the customers' customers needs in mind.

Savings - Time, energy, money.

XAct solutions are designed to save you time and money, while creating efficiencies. You are only charged for time used in our applications. You never pay for something you do not use.

Bringing it all into one.

Our applications are designed to integrate with your existing solutions, including database and PBX communications systems. This helps the flow of calls and information to be remain constant.

Applications for Multi-Site Industries.

XAct has created a suggested list of standard applications we use to provide assistance to commercial service establishments:

Service and Support Dispatch; urgent or typical calls are relayed to on-call service providers who assist customers 24 hours a day, 7 days a week.
Service and Support Triage; identification and triage of calls, so only urgent calls that require the expertise of a staff member are relayed. Other callers are assisted by XAct agents.
HelpDesk; providing technical or engineering assistance and support common calls.
Centralized Customer Service; allow your customers to receive support and information from a single source, providing your customers with uniform answers and consistent service.

Communicating effectively.

All of our applications are designed to provide support through multiple communications channels, such as:

Live Telephone Support; calls can be directed to our call center through a local, toll-free or integrated communications channel from your telephone switch.
Internet/Web Based Chat; assist customers through a web driven browser chat interface.
Email Response and Monitoring; capture and respond to email inquiries from an email address within your organization; such as helpdesk@company.com.
Mail or Other Marketing; help reach your target audience with direct mail marketing pieces or allow XAct to assist in your information request fulfillment.

Questions? Contact an XACT Multi-Site Services specialist today.
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