Call clearing ensures patient satisfaction.
We not only keep an eye on the dispatch on the call to the on-call provider, but we also follow up with the patient after a pre-set amount of time after the call has been dispatched. We contact the patient directly, and confirm with them that they have received a return call. If requested, we can ask a series of quality-control questions and then perform call wrap-up.
Managing on-call personnel and their schedules.
Sophisticated XACT technology allows the easy, flexible management on call personnel, whether you have 1 or 50,000. Internet driven technology allows this software to be accessed from any web browser at any place in the world, 24 hours a day. Our software then integrates seamlessly into your call processing application, completing the solution. In addition, you can interactively change and update schedules on the fly, never having to worry that the wrong on-call provider will be contacted.
We can be after hours, on-demand or overflow.
You have the flexibility of sending us your calls when you want. We can be your 24-hour answer, on-demand when you need us, after hours or overflow when all of your staff is busy. XACT is available when you are, and there's never an extra cost associated with being there for you 24 hours a day.
Let XACT provide you with a Critical Call Dispatch solution that gives your patients a sense of security and piece of mind.
Contact an XACT Critical Call specialist today.
XACT is there when your image is on the line.™
