Integrating Customer Service and HelpDesk Tools.
Interactive Web Based Customer Service and HelpDesk modules can be integrated into your existing Intranet or Internet website easily. This allows the flow of communication along different mediums, allowing opportunities for assistance to be a click or email away.
Our web based Internet text and/or voice chat is a web application that runs effortlessly between your web visitors and a representative of XACT or your company.
Email and Web Inquiry response allows emails and website comments, feedback or requests for information to be presented to an agent for response, call back or follow-up. Messages are presented and handled real-time, similar to calls or chat requests.
Another powerful tool, Call Back and Scheduled Call Back allow your users to request that your organization call them, saving them time and money. Call Back's may be scheduled currently or in the future, at the visitors request.
The applications are sorted on XACT systems and servers, requiring no additional modifications or services on your end.
Web Based Applications.
XACT also has a library of custom designed applications that can be driven specifically for your individual application. Our library of applications integrate with your call processing application to provide seamless integration to your industry. The applications help your staff members to be more productive, decrease wasted time and introduce new technology that is available anytime from anywhere, using an XACT agent to interface or the Internet directly.
Applications can also be designed for our customers through our Applications and Content Development Team. Making sure your application is the right fit is our goal.
XACT is the proven choice for internet integration for web based customer service, helpdesk and processing applications.
Contact an XACT Internet & Web specialist today.
XACT is there when your image is on the line.™
