We gather the information you need.
We extract from the caller the information you need in assisting them. XACT can also interface with service and dispatch software you may already use internally to help provide drivers, technicians and engineers information they need on the fly.
Managing on-call personnel and their schedules.
Sophisticated XACT technology allows the easy, flexible management of call-personnel, whether you have 1 or 50,000. Internet driven technology allows this software to be accessed from any web browser at any place in the world, 24 hours a day. Our software then integrates seamlessly into your call processing application, completing the solution. In addition, you can interactively change and update schedules on the fly, never having to worry that the wrong on-call technician or engineer will be contacted.
We're right on top of that.
We're not only reactive to your customers needs, but we are also proactive. We'll not only take the originating call and dispatch it to your employees, but we will also follow up with the customer to ensure their satisfaction was achieved. This valuable information can help you gauge your customers level of satisfaction and give you feedback that can help improve your business or offer rewarding feedback to your employees.
We can be after hours, on-demand or overflow.
You have the flexibility of sending us your calls when you want. We can be your 24-hour answer, on-demand when you need us, after hours or overflow when all of your staff is busy. XACT is available when you aren't, and there's never an extra cost associated with being there for you 24 hours a day.
Let XACT provide you with a Service & Support Dispatch solution that provides your customers with the satisfaction level they demand.
Contact an XACT Service and Support specialist today.
XACT is there when your image is on the line.™
