We've provided this service for: 15,000 Customers Nationwide
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Hi, my name is Diane. Have questions? Need answers? You can Chat live with me or any XAct specialist right now.
When getting the message means more than just a voicemail or answering machine.
XACT pioneered the development of telephone answering solutions for business. Its important to provide a friendly, professional answer, even when you're not available.
An answer in your company name.
Every telephone answering customer receives a personalized, local or nationwide toll-free number to route their calls to when they are not available. When we take your calls, we answer the line in your company name or your own personalized answer phrase. "Good morning, Thank you for calling the Stanley Company, this is Gretchen, may I help you?".
Its more than just 'taking a message'.
Its our job to get you the message, and we get it to you exactly how you want it. Messages can be delivered to you by phone, by facsimile, electronic mail, pager, PDA, cell phone or over the Internet. We work with you to help you determine how you want your messages. Messages can also be delivered different ways based upon subject or type of call.
We're available when you're not.
We're staffed 24 hours a day, 7 days a week, 365 days a year. We're always ready to provide your customers, clients or patients with a prompt, professional answer - every time.
Value added services.
XACT can also provide advanced services with your account, such as:
Voicemail pre-announce and screening.. allows your calls to select the option to leave you a confidential voice message or speak to an operator. This also allows you the flexibility of only having urgent calls reach an attendant. "Press 1 to leave a voicemail for sales, press 2 for customer service, press 0 to speak with an operator if your call is urgent."
Customized auto-answer.. should all attendants or operators be busy, a personalized message plays informing your callers that we'll be right with them. "Thank you for calling The Stanley Company, please hold, we'll be on the line to help you soon."
Fax mailbox.. allows fax and voice messages to be directed to the answering service.
Automated options.. allows you to check your messages, change your status, record greetings and announcements and much more over the telephone without speaking with an agent.
plus many more options available!
We can be 24 hours, on-demand or overflow.
You have the flexibility of sending us your calls when you want. We can be your 24-hour answer, on-demand when you need us, after hours or overflow when all of your staff is busy. XACT is available when you aren't, and there's never an extra cost associated with being there for you 24 hours a day.
Let XACT provide you with a Telephone Answering solution that provides you the prompt, professional answer you need.
Contact an XACT Telephone Answering Support specialist today.
XACT is there when your image is on the line.™
When its your call, and your image is on the line;
XACT is your best solutions partner.
